Our aim at NAG is to bring inspiration and progression to the water sports scene through our brands. Many of us here live and breathe water sports, and the rest of us are inexplicably drawn to it. With open minds, we’re on a journey to appease our need for movement, exploration, creativity, and innovation. We’re proud of our global and multitalented team and, valuing personal development, are in it for the long run. So if the above resonates with you, consider it an invitation.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This is a full-time on-site role, located in Katwijk aan Zee.
The Customer Service Representative will handle daily customer interactions, resolve inquiries, and providing support to ensure customer satisfaction.
– First point of contact for Agents / Distributors in your dedicated channel
– Daily sales support to the salesforce
– Country management (activity, market research & follow up, bi-weekly team meetings)
– Focus on customer account management (key/special accounts)
– Reporting to the Channel Team Lead on the above
– Reassuring the seasonal targets are reached by the salesforce
– Follow up on seasonal activities
– Follow up on Marketing orders per country/account
– Follow up on Media orders per country / account
– Follow up on AR & payment plans
– After-sales support
2- Order management
– Order processing (from order entry to delivering for packing)
– Back-order management with agents/distributors
– Stock inventory check on Logistics tool
– Preorder discounts application after order is placed on the b2b
– Seasonal discounts registration on the system
– Inbound planning overview & allocations
– Pre-pack orders & planning to facilitate time management
– Delivering packing lists to the warehouse
– Delivering Proformas to Invoicing
– Processing credit note requests for Agents / Distributors
– Processing returns for Agents / Distributors
3- Sales Administration & Ad-hoc Tasks
– Ensuring all data on the ERP system is up to date
– Importing seasonal prices on the ERP system
– Cross-checking new collection through system – catalogues – item codes, etc. to ensure it is ready to be launched on B2B for pre-sale
– Samples management
– Packing lists to be confirmed check (bi-weekly) to ensure all orders have been fulfilled in the warehouse
– Collaboration with multiple departments :
*Finance – follow up on account receivables & credit control
*Invoicing – follow up on proforma customers
*Logistics – follow up on shipping related questions / issues
Qualifications:
– Minimum 5 years’ proven experience in a customer service role, preferably in an international, multi-country environment.
– Strong operational mindset with the ability to resolve logistical or process-related issues independently.
– Proven experience managing B2B customer service (distributors, retailers) preferred.
– Proficiency with customer service software, CRM systems, and Microsoft Office applications.
– Familiarity with order processing and inventory systems (a plus).
– Experience conducting customer satisfaction surveys and analysing feedback.
– Fluency in English; additional languages (French, Spanish, German, etc.) are an advantage.
What We Offer:
Please only reply if you’re able to travel to this location regularly.
Interested?
Send your motivation, resume, and salary expectations to margaux@northasg.com
Join our e-commerce team as a Digital Design Intern and play a key role in improving the usability and online presence of our e-commerce platforms. You’ll gain hands-on experience in optimising user journeys, designing intuitive interfaces, and crafting visual assets to strengthen our brand’s online presence. Help shape our platform while learning practical skills and gain experience in designing for an e-commerce landscape.
Responsibilities:
Requirements:
What we offer:
Send your motivation and resume to: leander@northasg.com
As an E-commerce / Digital Marketing Intern, you will have the opportunity to work closely with our experienced team to gain insight into the world of E-commerce and Digital Marketing. You will contribute to various projects and initiatives, learn the latest digital marketing strategies, and assist in managing our online store. This internship will provide you with practical skills and a comprehensive understanding of the digital marketing landscape.
Key Responsibilities:
Requirements:
What we offer:
Send your motivation and resume to: leander@northasg.com
*This position is open again in 2026.
Mystic & North Sails is on the lookout for a design trainee to join our product identity design team.
Your task? Collaborating in the identity designs for the Mystic waterwear & apparel collections and the North Sails windsurfing collection.
We need a designer who’s a pro with Adobe Illustrator and other Adobe programs.
If you’re a skilled designer with a keen eye for detail and a passion for (water)sports, send an email to edwin@northasg.com.
As a design trainee within the Mystic apparel team you will be working on the Mens -and womenswear collections, supporting all categories, and working closely with the designer.
As a product development/production trainee you will play a key role in supporting the apparel team in the daily operational needs, working in collaboration with the product manager to help develop a well-balanced, commercial, and high-quality product range.